Utah state-issued Gascard / Fuelman billing discussion

[CNGLO]

I received my first bill from Fuelman for my Utah-issued Gascard today. It had a $5.00 charge for "Report Delivery". Kinda' makes the price per gallon go up since I only purchased 16.36 gallons from the government pumps in August.

Any body else see this charge? Is it a one-time fee or will we be charged for this every month regardless of usage?

[black cat]

Re: ALL state-owned stations now open to public (forms here)

My first bill came for Aug from Fuelman with no $5 charge.
I can't add up the cng total gge bought price with the addition of taxes.
Has any body figured the billing out, called but no retuned call.

[greerengineering]

Re: ALL state-owned stations now open to public (forms here)

I also just received my first fuelman bill. There is a 3% service fee, but I don't see any $5 reporting fee. I noticed that my MPG column is all zeros, perhaps they charge you a fee to do the calculation.

Does anybody know if it is possible to pay the fuelman bill online using a credit card?

[CNGLO]

Re: ALL state-owned stations now open to public (forms here)

Report Delivery Fee Mystery Partially Solved??

I called the State of Utah number (538-3695) listed on the Fuelman bill. Jeff, who answered the call, said that Fuelman imposes the $5.00 charge because I received my bill on paper. Either Fuelman is inconsistent with imposing this fee or Jeff is uninformed because others on the forum say that the $5.00 charge does not appear on their bill.

Jeff also said that Fuelman put his number on the bill by mistake. Jeff gave me the Fuelman number (1-800-877-0800), which I called. Fuelman gave me a toll free number to call instead. It was the help line number for the State of Utah Department of Information Technology. So, another call back to Fuelman and an explanation that the number was incorrect got Fuelman to allow me to ask how I could eliminate paper billing and the $5.00 monthly charge. The solution was to opt for automatic electronic funds transfer from my bank. Fuelman sent me the form to authorize the automatic deduction. My guess is that I will no longer receive any type of statement in any form, which is OK with me because I track my purchases so I can calculate mileage and fuel savings to justify the cost of the car.

The file for the form Fuelman sent me is attached below. It takes about 10 days for Fuelman to process, so if you have already received a paper bill, you will likely need to pay it separately.

[CNGLO]

Re: ALL state-owned stations now open to public (forms here)

Thanks! I am assuming this applies to the GASCARD that allows one to access the utah state fueling sites (i.e. U of U, school districts, etc...)

Yes it does. Did you get a $5 charge on your Fuelman bill as well?

[CONEBOY]

Re: Utah state-issued Gascard / Fuelman billing discussion

I have Paper billing only. I do NOT have a $5.00 fee, only the 3% surcharge.

[Yroc]

Re: Utah state-issued Gascard / Fuelman billing discussion

Only 3% fee for me too!!

[mecklen]

Re: Utah state-issued Gascard / Fuelman billing discussion

I have received three monthly bills so far, after reading this thread I noticed that the first bill contains the $5.00 Report Delivery line (on the Detailed breakdown just above the 3% fee). The fee does not occur on the second or third monthly bills. Also, my first bill is very small, less than $5.00. I wonder if the charge is related to being the first bill or because I purchased so little natural gas?

[John Mitton]

Other stations bill fine too

I got my first bill and it included the two fills I had in Vegas at the Ronemus CNG station with this card. Has anyone used the card for other Fuelman charges such as (do I dare say it) gasoline?

[CNG MOTORS]

Re: Utah state-issued Gascard / Fuelman billing discussion

Just FYI my Haycock card from Vegas worked at the Fuelman location in St. Louis MO last week.

[Zarniwoop]

Re: Other stations bill fine too

I got my first bill and it included the two fills I had in Vegas at the Ronemus CNG station with this card. Has anyone used the card for other Fuelman charges such as (do I dare say it) gasoline?

Does this mean that the UTAH GasCard for the school district pumps works at some or all of the Vegas pumps now, eliminating the need to plan ahead and get a pre-paid card for use only in the Vegas area? Or is there still confusion due to too many people calling different cards "Gascard". Please confirm, thank you! Hopefully we can clear this up before someone strands themself in Vegas after reading the above...

[sdhamblin]

Re: Utah state-issued Gascard / Fuelman billing discussion

It seems that my fuelman charges for CNG from the Granite School District station in West Valley City is quite a bit more than what I'd pay at the other non-state pumps. I think the difference is 18.3 cents/gge tax. Has anyone else noticed this?

[Beej]

Re: Utah state-issued Gascard / Fuelman billing discussion

Just got my Fuelman bill for March. I only filled up twice since I believed the public stations were cheaper. I wasn't happy with the sticker shock back in Jan.

Turns out the rate in March was just 69 cents (plus the 3% of course). Had I known that I would have used it all month.

Does anyone know if the current rate increase at the public stations also affects the state stations?

I wish Jeff would update CNGPrices with the current rate. I hate not knowing what I'm being charged until a month later.