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WARNING: SLC buyers beware!!!

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  • robnholly
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by levi walker View Post
    oh man, take a breather, robn, personally i dont lose sleep that people dont like used car salesmen, i have plenty of happy costumers and am sorry that a mix up happened with your vehicle. now that you threw me under the bus, i hope you feel better,lol, what a joke!
    Thank you for your concern for my well being, I do feel better that I have potentially steered people away from your dealership and a potentially bad experience. Claiming that I "Threw you under the bus" or that I don't like Used Car Salesmen is hardly fair though. For the record, I know and like many Car Salesmen, of both the Used and New variety and don't base my opinion of a person on what job they do. I think your response only further makes my point about your business practices though, and I thank you for it. I'm terribly sorry if you feel that my expection of you following through on a promise you made is unfair. I think you'll find that most people are offended when someone breaks their word to them and if you examine your reaction, in a similar event, that you are to. What it comes down to is that you wasted my time and my money, when you failed to follow through on the promise you made. If you're not even going to make the minimal effort neccesary to keep it, you should've just been up front with me at the beginning and told me that you weren't going to call and that you were first come first serve. It's all about the expectations you set when you talk to someone. So try to set the proper ones.
    Last edited by robnholly; 08-11-2008, 10:18 AM. Reason: spelling error

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  • 636karl
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by robnholly View Post
    This is what I expected. Simply to be treated with integrity. I'll tell everyone I know not to use them now and I won't darken their door with my business again. It may be a little bit more difficult to find a CNG vehicle than to just go to a dealership 30 miles away, but it took me all of a couple days to find a car I wanted and buy it by just searching through the classified adds.
    I also recently purchased a Cavalier CNG from a listing in ksl.com by the owner of a small repair business in the Salt Lake area. Being from out of the state, I had to have a certain level of trust in the individual and descriptions of the vehicle. The individual had great integrity and was very honest in everything in this transaction, and even held the car for a while without deposit (his choice) even though other potential buyers were waiting in the wings while I worked through a couple of issues on my end. I am a 100% satisfied customer and had only to replace a fuse and reset a minor computer issue. I am now is driving what is essentially a new car on a fuel that is 1/2 the price of gasoline locally.

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  • levi walker
    replied
    Re: WARNING: SLC buyers beware!!!

    oh man, take a breather, robn, personally i dont lose sleep that people dont like used car salesmen, i have plenty of happy costumers and am sorry that a mix up happened with your vehicle. now that you threw me under the bus, i hope you feel better,lol, what a joke!

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  • sammyd
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by robnholly View Post
    I recently had the displeasure of dealing Auto Excellence, one of the only dealerships in Utah who sells used CNG vehicles. If you are planning on buying a car from them make sure you plan on leaving the lot with, when you show up. I was trying to buy a Honda Civic GX from them and went up to test drive it. They said they were going to send it to the shop to pull out the extra tank, the previous owner had installed, and would call me when it was out of hte shop a couple days later. I called my broker and had the money transfered to my checking account so I would be ready to move when they called. A couple days later I swung by and they had sold it. They said they had a nother one coming in from PA, and again said they would call me and promised they would give me first shot at it. I was following up with them a couple days later and they had sold it witout even calling me again, so much for keeping their promises.

    To be fair, I do understand that the Utah market for these is extremely hot right now and I'm sure many people say they want to buy and then can't get financing or flake out. Still, keeping a promise to call and give someone first shot at a car, isn't hard to do. Failing to do so, only shows a lack of dedication to your customers. I was waiting for the call so I could get an amount to have a cashiers check made out to them, I told them this and they still failed to follow up on a promise that not just one sales person, but all three, Levi, Blaine and Marty, knew about.

    So, if you're in the market, for a CNG car in Utah, and being treated like the 10K+ you're going to spend, on one of these vehicles, is worthy of something resembling customer service is important to you I would personally recommend that you try to buy somewhere that understands what the term means.

    That being said, I know of a great looking Blue Honda Civic GX that is for sale, out in Tooele for 15K, because I just bought it's twin. Look for it on Craigslist. The guy who's selling it will at least keep the promises he makes.

    **I don't mean this as a personal attack on these guys, but I'm admittedly very frustrated with their willingness to keep promises they make. Taking care of your customers when you're busy is critical, because they are the people who will keep you going when it's slow. I also want to warn other potential customers what they can expect when they deal with these guys.**
    I know the Civic you where going to buy, they told me that it was sold. I tried to give them $1000.00 to hold two vehicles for me and it suprised me that they didn't even take my money, they just told me to write down my info and the cars I wanted. They called me when the first one came in and I went in and picked it up. My one complaint that saved me moneythe car wasn't ready and needed maintinence and that the car (98 Civic) was going to be for my mother in law( what the hell was I thinking) and since they didn't get the inspection or replace the o2 sensor I took the car back and since they hads already deposited the money they cut me a check -$245 for the write up. The next vehicle came in yesterday, they called me and described the vehicle, I passed on it and all is well. My opinion of Auto Exellence is they are a small dealership selling CNG cars for many years and now it's a hot bed and they are trying to cash in on something that they have always done. They could have a nicer lot and keep better records but they seem to be pretty nice guys. They definately need more help their but they try and it's to bad they didn't keep their word to you, but they did for me.

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  • ch4
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by cnghal View Post
    Wow, spoken just like a true used car salesmen or a CE exec.
    What was Robnholly thinking? Expecting integrity from a used car salesman, what rock have they been living under.
    Don't they read this forum, "Gas War Profiteering" is the order of the day, especially in Utah.

    Follow the rant to: http://www.cngchat.com/forum/showthread.php?p=8404
    Anyone remember the John Landis movie Slasher?
    http://www.rottentomatoes.com/m/1133891-slasher/

    As a former retail salesperson, who had a few of his coworkers start a used car business, I, like you, am also amazed.

    Leave a comment:


  • robnholly
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by Curtis View Post
    You're right on all counts. I have a first come-first serve policy and a list of people that want to be called. I believe in integrity. It's the backbone of any business.

    There's an old addage in sales (in general); a happy customer will tell 3 people... an unhappy one will tell 10... unless you reside on cngchat... then the numbers tend to be a bit higher.
    This is what I expected. Simply to be treated with integrity. I'll tell everyone I know not to use them now and I won't darken their door with my business again. It may be a little bit more difficult to find a CNG vehicle than to just go to a dealership 30 miles away, but it took me all of a couple days to find a car I wanted and buy it by just searching through the classified adds.

    Leave a comment:


  • Curtis
    replied
    Re: WARNING: SLC buyers beware!!!

    You're right on all counts. I have a first come-first serve policy and a list of people that want to be called. I believe in integrity. It's the backbone of any business.

    There's an old addage in sales (in general); a happy customer will tell 3 people... an unhappy one will tell 10... unless you reside on cngchat... then the numbers tend to be a bit higher.

    Leave a comment:


  • Curtis
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by Yroc View Post
    yeah, that sucks, but you are right about the crazy market here. I just sold a contour and had 5 promises to buy within a couple hours of listing it. I tried to keep eveyone in order and held it for the first guy who 'promised to buy it' He never got back with me, I assume he could not get financing. Then I called people back and had to leave many messages. I really wanted to be fair, but just starting saying, first one with the money gets it. I couldn't keep things straight. I wish I had 5 of them to sell, but then don't we all wish there were enough CNG's for eveyone in Utah!!
    Welcome to my world... now try it with 200 cars and 5000 buyers.

    Leave a comment:


  • xravenwingsx
    replied
    Re: WARNING: SLC buyers beware!!!

    Yeah, I had nothing but attitude from Auto Crapcellence when searching Utah for a car via Ebay--guy I emailed and got a message from was completely rude and I wouldn't be surprised if his place goes under, with the way he treats customers. So now I'm strictly dealing with CNG Utah-Derek because even though he's a bit hard to get in touch with, is a really nice dude and is going the extra mile for me on my bi-fuel Crown Vic Interceptor. We will probably be getting my wife's CNG vehicle from CNG Utah as well--looks like Auto Crapcellence really dropped the ball in the service department.
    Last edited by xravenwingsx; 06-01-2008, 04:34 PM.

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  • cnielsen
    replied
    Re: WARNING: SLC buyers beware!!!

    Most of these are coming from GSA Auctions.


    MakeModelDescriptionYearFuel TypeVINLocationDate
    FORD F150 PICKUP Light Truck2001CNG/Gas Bi-Fuel 2FTPX17Z81CA74748 Greater Quad City Auto Auction05/31/2008
    CHEVROLET G2500 Passenger Van2001CNG/Gas Bi-Fuel 1GAGG25R511228786 Rawls Auto Auction06/03/2008
    FORD F150 Light Truck2000CNG/Gas Bi-Fuel 2FTRF17Z3YCA69740 Rawls Auto Auction06/03/2008
    FORD F250 Light Truck2000CNG/Gas Bi-Fuel 2FTPF17Z9YCA89241 Bel-Air Auto Auction06/03/2008
    FORD F250 Light Truck2001CNG/Gas Bi-Fuel 2FTPX18Z81CA74781 Bel-Air Auto Auction06/03/2008
    FREIGHTLINER MULTISTOPVAN Multistop Van1999CNG-Dedicated 4UZA4FV44XCA82393 Bel-Air Auto Auction06/03/2008
    FORD CONTOUR Sedan2000CNG/Gas Bi-Fuel 3FAFP66Z5YM111303 Dealers Auto Auction of Idaho06/04/2008
    CHEVROLET G2500 Cargo Van2001CNG/Gas Bi-Fuel 1GCGG25R411237017 Rea Brothers' Mid South Auction06/05/2008
    CHEVROLET G2500 Cargo Van2001CNG/Gas Bi-Fuel 1GCGG25RX11234557 Rea Brothers' Mid South Auction06/05/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPX17Z51CA74755 Rea Brothers' Mid South Auction06/05/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPX17ZX1CA74752 Rea Brothers' Mid South Auction06/05/2008
    FORD F150 P/U Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z11CA83245 Rea Brothers' Mid South Auction06/05/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPX18Z61CA83298 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF18Z91CA55126 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z21CA55101 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z61CA26068 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z81CA55121 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPX17ZX1CA74749 Manheim Arizona06/06/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z11CA55090 Manheim Arizona06/06/2008
    FORD F-150 Light Truck2000CNG/Gas Bi-Fuel 2FTRF17Z5YCA53152 Chattanooga Auto Auction06/10/2008
    FORD F-150 Light Truck2000CNG/Gas Bi-Fuel 2FTRF17Z6YCA53158 Chattanooga Auto Auction06/10/2008
    FORD F150 Light Truck2000CNG/Gas Bi-Fuel 2FTRF17Z5YCA81517 Chattanooga Auto Auction06/10/2008
    CHEVROLET C2500 Light Truck1998CNG/Gas Bi-Fuel 1GCGC24R6WE236190 Manheim Fredericksburg06/11/2008
    DODGE B3500 Cargo Van2001CNG-Dedicated 2B7KB31T51K531322 Manheim Fredericksburg06/11/2008
    FORD F150 Light Truck2000CNG/Gas Bi-Fuel 2FTRF17Z7YCA40760 Manheim Fredericksburg06/11/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z01CA55131 Manheim Fredericksburg06/11/2008
    FORD F250 Light Truck1999CNG/Gas Bi-Fuel 1FTRF27Z5XKC23056 Manheim Fredericksburg06/11/2008
    CHEVROLET G3500 Passenger Van2001CNG/Gas Bi-Fuel 1GAHG39R111211648 Manheim New Mexico06/13/2008
    CHEVROLET G3500 Passenger Van2001CNG/Gas Bi-Fuel 1GAHG39R611200631 Manheim New Mexico06/13/2008
    HONDA CIVIC GX Sedan2002CNG-Dedicated 1HGEN26542L000396 Manheim New Mexico06/13/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52421S217836 Manheim Baltimore-Washington06/19/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52461S219363 Manheim Baltimore-Washington06/19/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52411S218007 Manheim Baltimore-Washington06/19/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52411S217827 Manheim Baltimore-Washington06/19/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52451S215045 Manheim Baltimore-Washington06/19/2008
    FORD F150 Light Truck2001CNG/Gas Bi-Fuel 2FTPF17Z01CA75668 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z32CA57098 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z42CA57109 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z82CA57128 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z02CA57124 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z92CA57090 Manheim El Paso06/19/2008
    FORD F150 Light Truck2002CNG/Gas Bi-Fuel 2FTPF17Z62CA57094 Manheim El Paso06/19/2008
    CHEVROLET CAVALIER Sedan2001CNG/Gas Bi-Fuel 3G1JC52461S206810 Manheim Seattle06/25/2008

    Leave a comment:


  • freedml
    replied
    Re: WARNING: SLC buyers beware!!!

    Next time, 'get it in writing.' Have them take a deposit and give you a receipt. Then you'll have some basis to complain if they sell it to someone else.

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  • robnholly
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by ashtonmotors View Post
    I would not be too hard on the sellers. I get people all day long that say they want to purchase a car or truck and then they never show up. We get stood up all the time. I have never had a buyer call me to tell me that they bought another car and to not hold the car for them any longer. The sellers are probably getting 20 plus calls a day on the vehicle and it is hard to keep that kind of volume straight. I would say cut them some slack. Money in the hand talks much louder than a promise on the phone.
    I certainly understand this point, but I had the money and was simply waiting to be told what amount ot put on the check to bring them. So I had the money in hand. Walking around with 10-15K in cash isn't the smartest thing to do. If you can't handle getting 20 calls a day on a vehicle, then you don't have a good sales database in place. I really can't be more clear about my purchasing intentionas than saying "Call me when the car comes in and tell me the amount so I can go get a check." There is no excuse for poor customer service. It's just poor customer service. As I said, with the demand increasing there will be more people joining the fray, so to speak, and very quickly they will be replaced by people who actually follow up on their promises. Their complete lack of organization will only hasten the stampede of customers to dealers who, at least superficially, show that they care about the money the customer is spending with them.

    I'm pretty hot about it, but I don't like being lied to. If I treated my customers this way, they would go somewhere else or do without.

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  • bakaroma
    replied
    Re: WARNING: SLC buyers beware!!!

    I am thinking the idea of a deposit and waiting list based on deposit might sort this out for anyone doing any kind of volume. It's not rocket science to make sure people in line who have spent time with a dealer should be able to put up some money to be first in line to insure bith parties interests.

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  • cnghal
    replied
    Re: WARNING: SLC buyers beware!!!

    Wow, spoken just like a true used car salesmen or a CE exec.
    What was Robnholly thinking? Expecting integrity from a used car salesman, what rock have they been living under.
    Don't they read this forum, "Gas War Profiteering" is the order of the day, especially in Utah.

    Follow the rant to: http://www.cngchat.com/forum/showthread.php?p=8404
    Last edited by cnghal; 06-01-2008, 09:34 AM.

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  • BiggJohn
    replied
    Re: WARNING: SLC buyers beware!!!

    Originally posted by cnghal View Post
    These guys probably heard the rumor about Clean Energy taking over Questar and are practicing to be CE regional sales reps.
    Ouch.

    Accurate, but stinging.

    Leave a comment:

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