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Rate your Honda GX dealer

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  • Rate your Honda GX dealer

    I am starting this thread for two reasons: 1) for buyers of the GX to share their experience (and price) with each other and the community of future Honda GX buyers and, 2) to reward "good" dealers (and sales people) with positive feedback (and perhaps more car sales) as well as to publish "poor" experiences with dealers (and sales people) so that they will re assess their customer service and how they conduct their business.

    Before your begin your "rating" and experience, PLEASE first list the NAME OF THE DEALERSHIP, the location, and your date of purchase. Then drop down a line and state your experience.


    Galpin Honda. Mission Hills, CA. August 29. 2008.

    My buying experience was good. I bought a new '08 GX with my pick of colors (I choose the green) for $500.00 over MSRP and that price included the mud guards. I first got an internet quote from Rock Honda (which was too far for me to visit) and I used their low ball quote to negotiate with the INTER NET SALES TEAM at Galpin (John Mulador). I was in and out of the dealership in about two hours.

    Though my first choice to buy was with Curtis at Honda of Palmdale (an invaluable resource on this web site), he didn't have any cars to sell and I wanted to buy before the '09 price increase, before the '09 "buying frenzy" began, and I wanted to get my CA $3,000.00 rebate form in A.S.A.P.

    My experience (before my purchase) with my local Honda Dealer -- Power Honda of Valencia -- was poor. They get so few GXs in that they just don't care about you -- no big deal to sell one GX a month.

  • #2
    Re: Rate your Honda GX dealer

    I have had great service experience with Robertson Palmdale Honda (Jeff, service manager. This is where Curtis works).

    I had ok service experience with Miller Honda in Van Nuys. They 'fixed' my fuel gauge by reprogramming the computer only to have it fail again a week or two later, when they finally replaced the bad component.

    I had terrible service experience from Power Honda in Valencia. I won't go into it, but suffice it to say that I was willing to drive 30 miles past Power Honda to RPH for service.

    I bought my GXs used before they were being sold to the public, so I haven't bought a new GX from a dealership yet.
    02 GX
    01 GX
    03 Crown Vic
    06 GX
    Home Fueler

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    • #3
      Re: Rate your Honda GX dealer

      Dublin Honda Sales - TERRIBLE

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      • #4
        Re: Rate your Honda GX dealer

        Over the past 3 months I have posted more than enough negative comments about Power Honda of Valencia. If anyone is interested in the dirty details, you can find it ALL within my thread:
        New GX. How long to get carpool stickers? Use this link:
        http://cngchat.com/forum/showthread.php?t=3252

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        • #5
          Re: Rate your Honda GX dealer

          I couldn't have had a better experience at Joe Marina Honda in Tulsa, OK. I paid MSRP for an '09. Every question I asked was answered. Customer service was great. Mark Sprowls was a great guy to deal with and very knowledgeable.

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          • #6
            Re: Rate your Honda GX dealer

            Honda of Marin.

            They don't have the biggest supply of Gxs but when gas was 4 bucks a gallon they were selling GXs for MSRP No More!!
            Good service and the finance guy, Ming is awsome.. They called to verify the DMV paperwork and everything.. It is definately worth the drive through San Franscisco..
            Silver 09 GX
            Phill G:1.5

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            • #7
              Re: Rate your Honda GX dealer

              We purchased our 2009 Honda Civic GX from Mel Rapton Honda in Sacramento at the beginning of October. We were able to get our black GX for the 2008 price of $24,500. We were put on a waiting list in the Spring for a 2008 GX, but we received a call from Joni Roemer at Mel Rapton in June saying that Honda would not make a black one for us because it was the only black one requested or something like that. So she said if we could wait till September, she would sell us a black 2009 GX for the 2008 price. We didn't mind waiting and she was great keeping us updated on the status of the car. We love it, even if gas is cheap at the moment. We have the Phill unit in our garage and think it's pretty cool that we can fill up at home. I would highly recommend Mel Rapton in Sacramento. They know what they are doing. Service is great.

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              • #8
                Re: Rate your Honda GX dealer

                Robinson Honda Torrance CA

                I needed some work done and wanted to go up and meet Curtis in Palmdale, but it's just too far from South Orange county.

                So I went to Robinson to have some service work done on an 04 GX that I bought last month. Johnny Chan is a service manager who is VERY familiar with a range of GX known issues. They did a great job of pushing as much as possible into no charge warranty work.

                It's not a surprise that dealer prices are higher than your local mechanic, but overall I had a lot of work done at a reasonable price. And it was done by people who know what they are doing.

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                • #9
                  Re: Rate your Honda GX dealer

                  Originally posted by narcolepsy4 View Post
                  I couldn't have had a better experience at Joe Marina Honda in Tulsa, OK. I paid MSRP for an '09. Every question I asked was answered. Customer service was great. Mark Sprowls was a great guy to deal with and very knowledgeable.
                  Ditto that on Joe Marina Honda. Excellent experience, no BS, Mark either had the answers or got them for me, answered my calls over a 4 month period,
                  and kept me informed over the entire process. He is not a self absorbed person and tries to really know his customer. After purchase I reicieved a phone call /verbal survey from his boss. I told him that I smelled alcohol on Marks breath and that he was hitting on my wife while I was at the dealership. Then I told him I was just kidding. He laughed and knew that I was pulling his leg. The car is very nice and it is hard to let it just sit in the garage.

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                  • #10
                    Re: Rate your Honda GX dealer

                    I had a good experience with Stevens Creek Honda in San Jose, ca. I took it in b/c of a check engine light. They kept me informed and found out that my injector was bad. They did a lot of work before they came to that conclusion and they didn't charge me anything extra. (Checked plugs, coil, checked valve clearance, and some other stuff I don't remember.)

                    As far as buying there, I have no opinion. I didn't buy my car at a dealer.

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                    • #11
                      Re: Rate your Honda GX dealer

                      I have purchased four GX's from Pacific Honda. The first two were before I knew about the Palmdale dealer. Sorry Curtis, they had the color in stock both times on the last two. I was in and out in 45 minutes each time. Brad Johnson is the GX specialist and I have three words about his skills. Fan tas tic.

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                      • #12
                        Robertson Palmdale Honda **********

                        I give this dealership a 10 of 10. Curtis was very professional and so was the manager. I had no problem working the deal I wanted and got the car I wanted. Thanks again Curtis!
                        I have avereged about 36 mpg so far with only about 600 miles in the 8 days I have owned my beautiful new car. In case you missed it here it is http://www.cngchat.com/photopost/sho...ate=1229984592 HAPPY NEW YEAR!
                        BLUE 09 GX

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                        • #13
                          Re: Rate your Honda GX dealer

                          Today, I gave POWER HONDA OF VALENCIA a third chance to earn my business in their customer service department. My first two dealings with them left me unsatisfied and so I went to Galpin Honda (15 miles away). Galpin was terrific.

                          I had a tire blow out (7,288 miles) on my new '08 GX. Not only did VALENCIA HONDA refuse to do any warranty work on my new tire -- "We don't do tires, here" -- but they told me to find a Dunlap tire dealer to go to on my own -- without giving me any referrals! America's Tire Store in Valencia did the warranty work with no questions asked. They just earned my future tire business for all of my cars.

                          Sorry POWER HONDA OF VALENCIA, but three strikes and you are out. You will never get another phone call or another dime from me. I do not recommend this dealership in any way.

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                          • #14
                            Re: Rate your Honda GX dealer

                            San Francisco Honda:

                            * bought my GX from Mike Doerner in June 2004. He took good care of me. Wish I could have bargained price more, but they were one of two nearby dealerships who did CNG at the time. He was the first one to buy non-white CNGs on spec and see if they'd sell; I'm very glad he did.

                            * Excellent handling of a warranty service issue (water penetrating right front wheelwell, wetting interior carpet) in the first year. Replaced all the carpet and gave me a loaner CNG, which kept my commute sane. Broke the mounting tabs on the center console trim piece when remounting, but they replaced it immediately when I spotted it.

                            * In the middle of a potential warranty issue (CVT judder) which is being handled excellently by the service advisor, but which may require me to argue with Honda over whether or not it's the precise issue discussed in A07-049 and A07-050. We'll see.

                            Overall, I'd highly recommend them as a dealership.

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                            • #15
                              Re: Rate your Honda GX dealer

                              I agree, Power Honda of Valencia (service dept) is terrible.
                              02 GX
                              01 GX
                              03 Crown Vic
                              06 GX
                              Home Fueler

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