The call center folks in Sacramento will give you the run-around and waste your time.
A manager at my local DMV office tried, and spent over an hour and 6 calls. He finally got to the unit , and the employee who talked to him REFUSED to identify herself. This was on an internal DMV phone line !.
Send a pm to Captjeff. he has a contact at a high level in the dmv , and has 'fixed' this exact problem for many CNGCHAT members .